Terms of Sale


Delivery and Shipping Policy


Please take a moment to review our policy, which covers important aspects of your shopping experience with us.


Proof of Delivery

Upon delivery of your order, third-party merchant (Original Seller) will request a signature or confirmation from the registered customer. This proof of delivery receipt is essential to confirm that your order has been successfully received.


Payment Confirmation

After you place an order, you will receive a payment confirmation. This confirmation will be sent to you via email or SMS, depending on the contact information provided during the checkout process. Typically, payment confirmations are sent within 24 hours of order placement.


Shipping Conditions

The third-party merchant (Original Seller) is responsible for the shipping process. The third-party merchant (Original Seller) is responsible for packaging and handling to minimize any damage during transit. If you receive damaged items, please refer to our Returns and Refunds Policy for further instructions.


Delivery Fees

Delivery fees will be included in the price of the product. Orders that meet the criteria for free delivery will not incur additional charges.


Delivery Timeframes

Delivery times vary based on your location


  • Local Deliveries: Orders within Saudi Arabia typically arrive within 2-10 days.
  • International Deliveries: For international orders, delivery times may vary depending on the destination country.


Compliance with OFAC Sanctions

fanzapp.io is committed to complying with all applicable laws and regulations, including those related to international sanctions. We do not provide services or ship products to any OFAC (Office of Foreign Assets Control) sanctions countries. This compliance is in accordance with the laws of Saudi Arabia.


Multiple Transactions

Please be aware that multiple transactions made by the same cardholder may result in multiple postings to the cardholder's monthly statement. This is a standard banking practice and should not be a cause for concern.


Communication with the platform

If you have any inquiries or questions about the the Delivery and Shipping Policy, you can contact us through the following:


Refund Policy


At fanZ we want to ensure your satisfaction with every purchase. Our Refund Policy outlines the procedures and conditions for requesting refunds. Please review the following points carefully.


Refund Process

Refunds for eligible orders will be processed by the third-part (Original Seller). The timeframe for refunds may vary and typically takes between 10 to 45 days, depending on the issuing bank of the credit card. This delay is beyond our control and is subject to the policies of your banking institution.


Eligibility for Refunds

You may be eligible for a refund in the following situations:


  1. The wrong product was sent by the third-party merchant (Original Seller).
  2. The product you received is defective.
  3. The product was damaged during shipping.
  4. The product is tampered with upon receipt.


Refund Request Procedure

To request a refund, please follow these steps:


  1. Contact our customer support team at fanzapp.io@gmail.com Or at WhatsApp +966554605548
  2. within 72 hours from the date of receiving the order.
  3. Provide your order number, a clear description of the issue, the original receipt ,and any supporting evidence such as photographs, if applicable.
  4. Our customer support team will assess your request and provide further instructions on the return or refund process.


Return and Shipping Fees

In cases where the wrong product was sent by the third-party merchant (Original Seller) or the product is defective, damaged, or tampered with, the third-party merchant (Original Seller) will cover the cost of return shipping, and you will not be charged any additional fees.


Refund Resolution

Once third-party merchant (Original Seller) receives and inspects the returned item(s), we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed to the original mode of payment.


Communication with the platform

If you have any inquiries or questions about the the Refund Policy, you can contact us through the following:


Delivery and Shipping Policy


We want to ensure complete transparency regarding our policies to prevent any misunderstandings or disputes in the future. As such, we would like to clarify our cancellation and replacement policy


Cancellation Policy

At this time, we do not offer a cancellation policy. Once a purchase is made, it cannot be canceled, and no refunds will be provided.


Replacement Policy

We do not offer a replacement policy. If you receive a defective or incorrect item, please contact our customer support team within 72 hours of receiving the order for assistance, but we do not offer replacements for any other reason.


Communication with the platform

If you have any inquiries or questions about the the Cancellation & Replacement Policy, you can contact us through the following: